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FAQs

About Black Watermelon

Q: What is Black Watermelon?

A: Black Watermelon is where luxury meets imagination! We are a brand that celebrates neurodivergent creativity by showcasing the extraordinary works of artists on the spectrum. Our products—handbags, silk scarves, and perfumes—are not just accessories; they are vibrant expressions of art, emotion, and inclusivity.

Q: What makes Black Watermelon different from other luxury brands?

A: Every Black Watermelon creation is infused with meaning, passion, and artistry. We don’t just design products; we tell stories through the unique perspectives of neurodivergent artists. Our brand is a bridge between worlds—where luxury is not just about exclusivity but about embracing diverse talents and making everyone feel seen and celebrated.

Q: Is Black Watermelon a unisex brand?

A: Absolutely! We believe that art and luxury should be for everyone. Our designs are bold, whimsical, and free from gender norms, offering a unique blend of style and playfulness for all.

Products & Collections

Q: What kind of products does Black Watermelon offer?

A: Our collections currently feature luxury handbags, exquisite silk scarves, pure cashmere stoles, and signature perfumes, each designed as a wearable canvas of artistic expression. Every piece is a conversation starter and a collectible work of art.

Q: Who are the artists behind your collections?

A: Our artists are the heart of Black Watermelon. They are neurodivergent creatives with boundless imagination, bringing their unique perspectives to life. Each collection is a limited-edition tribute to their genius, making every purchase a way to celebrate their talent.

Q: How often do you launch new collections?

A: We love keeping things fresh and exciting! Our collections are launched seasonally, with exclusive, limited-edition drops that ensure every piece remains truly special. Stay connected so you don’t miss out on our latest artistic wonders!

Shopping & Orders

Q: Where can I buy Black Watermelon products?

A: Black Watermelon is an online luxury brand. We currently don’t have physical stores, but we deliver PAN India!

Q: Do you offer international shipping?

A: Yes! We deliver our magical creations globally. Shipping times and costs may vary depending on your location, and you can find all the details at checkout.

Q: Can I request a custom design?

A: At this time, we don’t offer custom designs, as each piece is carefully curated by our artists and released in exclusive collections. However, who knows? We love surprises, and bespoke pieces may be part of our future!

Q: What payment methods do you accept?

A: We accept all major credit and debit cards, UPI (for India), and secure online payment options like PayPal. Rest assured, our checkout process is encrypted and completely secure.

Q: How do I track my order?

A: Once your order is shipped, you’ll receive a tracking link via email so you can follow your package’s journey. If you have any concerns, our customer care team is always happy to help!

Customer Care

Q: What is your replacement policy?

A: Since our products are limited-edition art pieces, we don’t accept returns. However, if you receive a damaged or incorrect item, reach out to us within 48 hours of delivery, and we’ll make things right!

Q: How can I contact Black Watermelon?

A: We love hearing from you! You can reach out to us at customerservices@theblackwatermelon.com or send us a DM on our social media platforms. Our team is always ready to sprinkle a little magic into your inbox.

Supporting the Movement

Q: How can I support Black Watermelon’s mission?

A: We’d love to have you as part of our movement! Here’s how you can help:

Wear & share – Rock our products and spread the word.

Celebrate our artists – Share their stories and amplify their talent.

Join the conversation – Follow us on social media and engage with our community.

Stay inspired – Keep supporting brands that value inclusivity, creativity, and meaningful luxury.

Q: Will you ever open a physical store?

A: For now, Black Watermelon remains a magical online experience. But who knows? The future might hold exciting surprises, and we’d love to bring our whimsical world to life in a tangible way someday. Stay tuned!

If you have any other questions, don’t hesitate to reach out. We’re always happy to chat, dream, and create magic together! customerservices@theblackwatermelon.com